Through its Individual Service and Support Advocates (ISSA), CSO conducts face-to-face contacts on quarterly basis with individuals who receive (disability-related) services from the Illinois Department of Human Services (IDHS).

Responsibilities of ISSA include:

• Developing the annual personal plan;
• Assisting individuals with linkage and applications for Waiver and non-Waiver services;
• Monitoring individuals’ progress toward identified outcomes;
• Determining whether provided services are appropriate and satisfactory;
• Ensuring that the individuals’ rights are respected and that health, safety, interests, and welfare are sustained.

The purpose of Individual Service and Support Advocacy (ISSA) is to provide an independent, comprehensive and objective “voice” as well as a resource for the individuals we serve. It assures quality, “choice” and services appropriate to individual’s needs.